Hempstarz reserves the right to charge a 10% restocking fee on all items being returned. Please make sure that you thoroughly go over your order during the order review section of the checkout, in order to avoid any problems. Damages & Shortages Any order discrepancies must be reported within 24 hours of delivery. All orders leave our warehouse in good condition.
If your boxes appear to be opened, re-taped, damaged, or tampered with in any way, you must keep the original boxes and file a claim with the carrier. If your order arrives in good condition but contains damages, shortages, or overages, please contact a Customer Service Representative to file a claim.
If it is the fault of Hempstarz, any damaged or shorted merchandise will be credited or re-shipped at our expense. In the case of overages or incorrect merchandise, Hempstarz will arrange for return shipping.